Airbnb Operations assistant - Tangier
Description du poste
We’re Hiring: Airbnb Operations assistant Location: Tangier, Morocco Employment Type: Full-time Working Arrangement: Hybrid About the Role We are looking for an organized, proactive, and detail-oriented Assistant Property Manager to support the day-to-day operations of our short-term rental properties in Tangier. The successful candidate will work closely with the Property Manager to ensure smooth daily operations, excellent guest experiences, and high property standards. This role requires strong communication skills, practical problem-solving abilities, and the flexibility to handle multiple tasks in a fast-paced hospitality environment. We are looking for someone who takes initiative, follows through on responsibilities, and can coordinate effectively with guests, cleaning teams, maintenance providers, and other service partners. Key Responsibilities 1. Reservations & Property Management * Assist with managing reservations across Airbnb, Booking.com, and other booking platforms. * Monitor availability calendars and keep reservation details up to date. * Help coordinate guest arrivals, departures, check-ins, and check-outs. * Ensure property listings and guest information are accurate and organized. 2. Guest Communication & Customer Service * Communicate professionally with guests before, during, and after their stays. * Respond promptly to guest inquiries and requests in both English and French. * Assist with resolving guest complaints and operational issues. * Provide clear check-in instructions and ensure guests have the information they need. * Help maintain high guest satisfaction and encourage positive reviews through excellent service. 3. Cleaning, Maintenance & Operations * Coordinate cleaning teams and ensure properties are prepared before guest arrivals. * Follow up with laundry services, maintenance technicians, and other service providers. * Check that properties are clean, properly equipped, and ready for check-in. * Report maintenance issues and coordinate necessary repairs. * Follow up on assigned tasks to ensure they are completed on time and to the required standard. * Assist with unexpected operational issues, including weekend coverage when required. 4. Quality Control & Administrative Support * Help monitor guest reviews and identify recurring problems. * Maintain accurate records of reservations, maintenance requests, and operational incidents. * Assist with preparing reports and tracking outstanding tasks. * Help improve internal procedures and maintain consistent service standards. 5. Digital Tools & Reporting * Use Airbnb, Booking.com, spreadsheets, messaging tools, and other digital platforms. * Keep reservation information and operational records organized. * Use digital and AI-powered tools where appropriate to improve productivity. * Provide regular updates to the Property Manager regarding ongoing tasks and unresolved issues. Requirements * Previous experience in short-term rentals, property management, hospitality, hotel operations, or a related field. * Fluency in both English and French, written and spoken. * Familiarity with Airbnb, Booking.com, or similar reservation platforms. * A valid driver’s license. * Strong organizational and communication skills. * Excellent attention to detail and a strong sense of responsibility. * Ability to manage multiple tasks and prioritize effectively. * A proactive attitude and the ability to solve problems independently. * Ability to work collaboratively with guests, colleagues, and external service providers. * Flexibility to accommodate operational needs, including weekend coverage when required. * Good digital skills and the ability to learn new software and tools. What We Offer * A full-time position with a hybrid working arrangement in Tangier. * A dynamic working environment in the hospitality and property management sector. * The opportunity to develop practical skills in property operations and guest experience. * Opportunities for professional growth as the business expands. Working Conditions * Location: Tangier, Morocco * Employment: Full-time * Working arrangement: Hybrid * Schedule: Flexible, with weekend coverage as required by operational needs How to Apply If you have relevant experience, communicate fluently in English and French, and enjoy coordinating operations and delivering excellent guest service, we would love to hear from you. Please submit your CV along with a brief introduction outlining your relevant experience and language proficiency.